Privacy policy

Privacy Policy

This Privacy Policy describes how Bitoy’s Sweet Treats (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from www.bitoysbrands.com.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.” See the list below for more details on what Personal Information we collect and why:

Device Information

  • Examples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, sites or products viewed, search terms, and Site interaction data.

  • Purpose of collection: To accurately load the Site and perform analytics on Site usage for optimization.

  • Source of collection: Automatically collected via cookies, log files, web beacons, tags, or pixels.

  • Disclosure for a business purpose: Shared with our service provider Shopify and third-party analytics tools.

Order Information

  • Examples of Personal Information collected: Name, billing address, shipping address, payment information (credit card, PayPal, etc.), email address, and phone number.

  • Purpose of collection: To fulfill purchases, process payments, arrange shipping, provide order confirmations, screen for potential fraud, and offer customer support.

  • Source of collection: Directly from the customer.

  • Disclosure for a business purpose: Shared with Shopify, payment processors, shipping carriers, and fulfillment partners.

Customer Support Information

  • Examples of Personal Information collected: Contact details, order history, and correspondence.

  • Purpose of collection: To provide customer support.

  • Source of collection: Directly from the customer.

  • Disclosure for a business purpose: Shared with customer service platforms and support teams.

Minors

The Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts. Examples include:

  • Shopify (online store platform) – Shopify Privacy Policy

  • Payment Processors (e.g., Stripe, PayPal)

  • Shipping Providers (e.g., USPS, FedEx, UPS)

  • Marketing & Advertising Platforms (e.g., Google Ads, Meta)

  • Legal Compliance – If required by law or to protect our rights

Behavioral Advertising

We use Personal Information for targeted advertising and marketing. This may involve:

Using Personal Information

We use your Personal Information to:

  • Offer products for sale

  • Process payments

  • Ship and fulfill orders

  • Provide updates on new products, services, and promotions

GDPR Compliance (For EEA Customers)

If you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

Retention: We retain Personal Information unless deletion is requested.

Automated Decision-Making: Shopify uses limited automated decision-making to prevent fraud (e.g., temporary denylisting of IP addresses associated with failed transactions).

CCPA Compliance (For California Residents)

Under the California Consumer Privacy Act (CCPA), residents of California have the right to:

  • Know what personal data is being collected

  • Request access to their data

  • Request deletion of their data

  • Opt-out of personal data sales

To exercise these rights, contact us at [email address] or mail us at: Bitoy’s Sweet Treats, 5957 W. Chicago Ave, Chicago IL 60651, USA

Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. You can control cookie preferences in your browser settings or visit All About Cookies for more information.

Essential Cookies (Required for Site Functionality)

  • cart, session ID, secure login tokens

Analytics & Performance Cookies

  • Google Analytics, landing page tracking

Advertising & Marketing Cookies

  • Facebook Pixel, Google Ads tracking

To opt-out, visit the Digital Advertising Alliance: Opt-out

Do Not Track

Since there is no industry consensus on responding to “Do Not Track” signals, we do not alter our data collection practices when such signals are detected.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The latest version will always be posted on our website.

Contact Information

For more details about our privacy practices or to make a complaint, contact us at:

📧 Email: orders@bitoysbrands.com
📍 Address: Bitoy’s Sweet Treats, 5957 W. Chicago Ave, Chicago IL 60651, USA
📞 Phone: [your phone number here]

Last updated: March 2025